Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • All items are returnable within 30 days of receipt of your order
  • Goods may be accepted for return outside this period if they are faulty

Are there any charges for return?

  • If you are within the United Kingdom we will send you a pre-paid return label to return the goods to us at no cost to you
  • If you are outside the United Kingdom you will have to pay the cost of returning the goods to us unless they are faulty or we sent you the wrong item

My details are not recognised

  • Please contact us by e-mail at orders@allbamboo.com with as many details as possible of your order

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • We will then e-mail you with instructions about how to return the items to us

How soon will I get my refund?

  • Once your return is received and inspected, if your item complies with the return requirements we will refund you within 14 days of receipt of your return

View our full Returns Policy here

Still have questions? Email us at orders@allbamboo.com with your full name, order number and we will get back to you shortly.